How will my order ship in the USA?
Evoke Candle Co. ships via the United States Postal Service Priority Mail or UPS, within the United States of America.
When will my order ship?
We ship all domestic and international orders on Monday and Thursday. During busier times we will ship daily to accommodate our customers. A notice will be posted on the website during these times.
When will my order arrive?
Once your package is shipped you will receive a tracking number and expected delivery date from the carrier. Please note that Evoke Candle Co. is no longer responsible for your package once it has been collected and can not guarantee a delivery on or by a certain day.
HELP! I need a rush delivery!
We understand that sometimes rush shipping is needed. Please contact us at firstname.lastname@example.org and we will do our best to accommodate your request.
Do you ship outside the USA?
Yes! We ship globally via USPS and UPS depending on your region's requirements. You will be able to select the best option for you during the checkout process.
Will there be additional VAT or Customs charges?
This varies by country. Please be aware that Evoke Candle Co will not be responsible for any VAT or Customs duties required to release your package to you.
My order is being returned to Evoke Candle Co. — WHAT DO I DO NOW?
If your package does not successfully deliver and is sent back to us, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
Returned to sender packages will be restocked and you will be refunded less shipping fee for the item. Please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Evoke Candle Co. does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.